Introduction

In order to stay competitive, businesses have to be the best at what they
do. Companyís must be efficient and presise in all aspects of the job. (Metcalfe

1). ISO 9000 is made up of managementís responsibility, the producers
involved in the Quality Management System, the contract review, the design
control, document and data control, purchasing, process control, inspection and
testing, control of non-conforming product, corrective action, handling, storage,
packaging and delivery, internal quality audits, training, servicing and statistical
techniques (Prasanna 1). Quality control and quality assurance is very
important there are certain requirements that take time and money to be met but
in the end there are benefits. Types of specifications are very significant and the
documentation of those is even more. Manufacturers and purchasers have
major responsibility in the process of being successful. The quality of a product
is so important, especially to the customer. A companyís quality management
system must become the documented proof of a firmís commitment to quality
management. A plan put together with quality procedures and work instructions
is provided to help companies design their own quality management system.

After completing the quality procedures, companies are audited and then
determined if they should be certified for ISO 9000 or not (Parsanna 2).

ISO: International Organization of Standards

Founded in 1947 in Geneva Switzerland, ISO developed international
standards and helped exchange goods and services worldwide. It is made up of
over 90 countries including the US, which is called the American National

Standards Institute. The name ISO came from the Greek word, "isos," meaning
equal (Henkoff 2). ISO was created by business men (Henkoff 2). These
business men knew what businesses needed to become more competitive and
how they could get higher customer satisfaction, so ISO was developed. ISO is
not government regulated, but is ran by organizations like the US Registrar

Accreditation Board. Such organizations authorize registrars which issue ISO
certificates (Barrier 2). In Europe some organizations are government regulated.

The American National Standards Institute runs the ISO in the US and
authorizes the US Registrar Accreditation Board (Barrier 2). ISOís job is to set
standards for companies all over the world so that their products come out
efficiently and to the best quality. This helps the customers who receive the
exports know exactly what they are getting and are satisfied with the product.

Setting these standards is done by ISO members at assembly meetings.

Proposals are developed by the ISO Council, which is like the board of directors
in a business. These meetings are held three times a year and the membership
is rotated to allow more representatives in (iso online). Standards are
developed by technical committees. 30,000 experts participate to give
comments, feedback and to vote in meetings which are held15 times a day
electronically. The experts are chosen by an ISO member of that country (iso
online).

ISO 9000

The ISO 9000 series was published in 1987 (iso online). It is a
standardization system that was developed by ISO. It is obtained by 130
countries, but itís main office is in Geneva, Switzerland where the system is
coordinated and the finished standards are published (iso online). These ISO
standard are rules and guidelines that ensure the product that a manufacturing
business produces is safe, reliable and efficient (iso online). These standards
makes sure that businesses are living up to their promises. An ISO 9000
certificate is given to a business when it maintains the quality management
requirements determined by ISO (Henkoff 1). ISO 9000 helps a business to get
certified by telling it what requirements it should meet and how it will meet them.

It provides a framework for a company. It sets standards worldwide and help
export goods to other countries. However, the company must have good strong
leaders for it to thrive. The success of ISO 9000 on a business largely depends
on the businessís organization. Planning, training, setting and achieving goals
are all key to improvement or success of a business (Henkoff 5). ISO 9000
makes sure a company is doing what it says it is doing and helps them do it.

However, that doesnít mean it is running the company and telling it what to do
(USAToday 1). The business is still an independent business it is just getting
advice on how to manufacture things and earning a certificate that is appealing
to customers. However, that also doesnít mean that ISO 9000 promises the
quality of a companyís product will be great; Richard Buerow, director of
corporate quality at Motorola states: "With ISO 900 you can still have terrible
processes and products. You can certify a manufacturer that makes life jackets
from concrete,